Session Presenters

David Foss

Chair of the Board & CEO

Jack Henry

Emily McCormick

Vice President of Editorial & Research

Bank Director

Competitive Threats & Opportunities

Drawing from Bank Director’s 2023 Technology Survey, sponsored by Jack Henry, this session explores competitive threats and opportunities for banks.  How can banks align in-person and digital services to attract and retain customers?  How do they serve younger generations like Gen Z?  What role do payments and artificial intelligence play in the future of banking?  And how can banks address challenges around getting the right technology in place?

Session Resources