Issues : Technology

article | December 18th, 2020

Three Reasons to Prioritize Digital Customer Service

Banks should provide digital customer service to modernize communications, boost operational efficiencies and increase customer engagement.

By: Dan Michaeli
article | November 25th, 2020

The Role Analytics Play in Today’s Digital Environment

Analytics can help banks find new ways to increase efficiency, improve business processes and scale to consumer volume.

By: Todd Robertson
video | November 18th, 2020

nCino IPO

Financial technology company nCino recently enjoyed a well-received IPO. In this first virtually recorded episode of Looking Ahead, Al Dominick talks to nCino's CEO, Pierre Naudé, about investor interest, board transition and maintaining company culture after going public.

By: Al Dominick, Pierre Naudé
article | November 17th, 2020

The Promise, and Peril, of Risk Technology

The pandemic has complicated efforts by bank executives to get a handle on emerging and persistent risks through technology — even as it becomes increasingly critical to incorporate into day-to-day decision-making.

By: Kiah Lau Haslett, managing editor for Bank Director
article | October 29th, 2020

Pandemic Presents Technology Ecosystem Opportunities for Banks

Covid-19 is changing how banks build their infrastructure, creating a unique opportunity for fintechs.

By: Sean Hunter
article | October 23rd, 2020

How Settlement Service Providers Help Banks with Surging Refinance Demand

Revisiting settlement service providers is low-hanging fruit for banks looking to immediately deduct days from closing timelines and improve the experience.

By: Susan Falsetti
article | October 20th, 2020

How Open Finance Fuels the Money Experience and Drives Growth

Open finance allows customers faster access to services along with greater security and control.

By: Brett Allred
article | October 7th, 2020

Four Digital Lessons from the Pandemic

The coronavirus pandemic has produced four lessons for banks when it comes to the acceleration to digital channels.

By: Mickey Goldwasser
article | September 30th, 2020

Banks, Fintechs Uniting for Bottom-Line Wins

An open-minded approach to fintech partnerships allows community banks a way to offer valuable and attractive services to business clients and consumers.

By: Barclay Keith
article | September 25th, 2020

How Innovative Banks Capitalize on Cryptocurrency

To most bankers, cryptocurrency seems irrelevant. But that tide is beginning to turn, and some community banks are getting in on the game.

By: Amber Buker