Issues : Technology
Three Reasons to Take Banking to the Cloud
The true power of cloud computing lies within its ability to streamline innovation and enhance the customer experience while offering cost savings and flexibility.
What Banks Can Learn About Customers from 50,000 Chatbot Searches
SilverCloud analyzed more than 50,000 customer queries with bank chatbots to uncover opportunities for financial institutions.
Build Versus Buy Considerations for Data Analytics Projects
A former banker shares what she’s learned when it comes to the benefits, challenges, roadblocks and costs of either building or buying a data analytics solutions.
2020 Technology Survey Results: Accelerating the Drive to Digital
Digital banking has officially upended branches in the Covid-19 pandemic, leading banks to rethink their technological priorities.
Five Considerations for Stronger Digital Communications Adoption
Banks can address the obstacles that stand in the way of customers choosing digital communications once they fully understand what is needed to create a well-designed digital experience.
Five Questions to Ask When Weighing Banking Software
Bankers should ask themselves five questions to determine if a software vendor is just a vendor or a potential partner.
Creating the Next Opportunity for Your Bank
Some banks are able to leverage their rock solid foundations to create their own opportunities in pursuing growth, increasing their technology offerings and exploring niche markets.
A Pandemic-Proof Process Transformation Game Plan
Banks need to align their top digital initiatives throughout their organization and create a game plan to see them through to better serve customers in good times and in bad.
Three Steps to Mastering Digital Connection
Banks need both technology and authentic human connection to transform their digital experience.
Five Digital Banking Initiatives for Second Half of 2020
MX surveyed more than 400 financial institution clients to see how their top initiatives set them up for success in an economic downturn and future recovery.