Issues : Technology

Article | March 17th, 2021

How Community Banks Can Drive Revenue Growth During the Pandemic

Technology can augment personal relationships to boost revenues, even in a challenged and socially distanced operating environment.

By: Maria Schuld
Article | March 9th, 2021

Top Four Digital Trends for the Next Five Years

Community banks should take heed of four trends as banking evolves rapidly over the next five years.

By: Nathaniel Harley
Article | March 4th, 2021

Banks Risk Missing This Competitive Advantage

Banks that are committed to making their employees’ and customers’ lives better should seriously consider investing in AI capabilities and applications — before the bank is left behind.

By: David Koscheski
Video | February 19th, 2021

Building an AI-Ready Bank

Microsoft’s David Koscheski gets past the hype on AI to uncover key takeaways for leadership teams.

By: David Koscheski, Emily McCormick, vice president of research for Bank Director
Article | February 18th, 2021

Rethinking the Core with Nimble Digital Banking Technology

Working with technology partners that create a one-stop shop for services can help banks eliminate the need for multiple vendors and moving parts while tightening their security.

By: Bhavin Turakhia
Article | February 12th, 2021

The Battle for Digital Banking Gets Personal

The key to continued success in digital banking is staying focused on identifying digital solutions that engage customers and provide personal service in their moments of need.

By: Dave Foss
Article | February 11th, 2021

How Banks Kept Customers During the Pandemic, Even Commercial Ones

Contrary to concerns, banks found that digital channels and self-service actually deepened customer relationships during the pandemic. Here’s how.

By: Kiah Lau Haslett, managing editor for Bank Director
BD Article
Article | February 4th, 2021

Keeping the Digital Accelerant Going

These are the next steps for banks in the wake of the pandemic.

By: Kiah Lau Haslett, managing editor for Bank Director
Article | January 29th, 2021

Why Banks Should Scrap Their Digital Strategy

Banks should abandon the standalone digital strategy and instead integrate digital into their enterprise strategy aimed at being the best in the business.

By: Rick Jaros
Article | January 22nd, 2021

Increasing Customer Engagement to Exceed Expectations

It is more important than ever that banks use customer and business intelligence effectively to promote relevant products and services.

By: Jill Homan