Issues : Technology

article | September 17th, 2020

Coronavirus Makes Community Count in Banking

Community banks — with the help of technology — punched above their weight when it came to the Paycheck Protection Program.

By: Laura Spiekerman
FinXTech
article | September 15th, 2020

Three Reasons to Take Banking to the Cloud

The true power of cloud computing lies within its ability to streamline innovation and enhance the customer experience while offering cost savings and flexibility.

By: Booshan Rengachari
FinXTech
article | September 9th, 2020

What Banks Can Learn About Customers from 50,000 Chatbot Searches

SilverCloud analyzed more than 50,000 customer queries with bank chatbots to uncover opportunities for financial institutions.

By: DJ Haskins
FinXTech
article | September 1st, 2020

Build Versus Buy Considerations for Data Analytics Projects

A former banker shares what she’s learned when it comes to the benefits, challenges, roadblocks and costs of either building or buying a data analytics solutions.

By: Gill Hundley
research | August 31st, 2020

2020 Technology Survey Results: Accelerating the Drive to Digital

Digital banking has officially upended branches in the Covid-19 pandemic, leading banks to rethink their technological priorities.

By: Emily McCormick, vice president of research for Bank Director
FinXTech
article | August 18th, 2020

Five Considerations for Stronger Digital Communications Adoption

Banks can address the obstacles that stand in the way of customers choosing digital communications once they fully understand what is needed to create a well-designed digital experience.

By: Griffin McGahey
FinXTech
article | July 29th, 2020

Five Questions to Ask When Weighing Banking Software

Bankers should ask themselves five questions to determine if a software vendor is just a vendor or a potential partner.

By: Luciana Strong
article | July 21st, 2020

Creating the Next Opportunity for Your Bank

Some banks are able to leverage their rock solid foundations to create their own opportunities in pursuing growth, increasing their technology offerings and exploring niche markets.

By: Robert Mendez
article | July 16th, 2020

A Pandemic-Proof Process Transformation Game Plan

Banks need to align their top digital initiatives throughout their organization and create a game plan to see them through to better serve customers in good times and in bad.

By: Brandon Dewitt
article | July 9th, 2020

Three Steps to Mastering Digital Connection

Banks need both technology and authentic human connection to transform their digital experience.

By: Joe Welu