Issues : Technology

Article | September 28th, 2023

Why a Multi-App Strategy Is Needed for a Multi-Generational Customer Base

Bankers should break out of a “super app” mindset in order to provide a better digital customer experience.

By: Kris Kovacs
Bank Services
Research | September 18th, 2023

2023 Technology Survey: Complete Results

Bank Services Program members can access the full results of Bank Director’s 2023 Technology Survey, which digs into technology adoption, budgets, staffing and emerging areas.

By: Laura Alix, director of research at Bank Director
Research | September 18th, 2023

2023 Technology Survey: Get in the Game

Bank leaders sound off on technology adoption, budgets and staffing.

By: Laura Alix, director of research at Bank Director
Video | September 15th, 2023

The Digital Customer Experience

Customer expectations are increasingly shaped by tech firms like Apple and Uber, making it imperative that banks improve the digital experience.

By: Brian O'Neill
Article | August 29th, 2023

Using Your ‘Why’ to Navigate Change Successfully

Bankers need to know what to ask to get a solution that meets their institution’s needs and addresses their deeper concerns.

By: Tori VanCura-Rutland
BD Article
Article | August 28th, 2023

Is the FDIC’s IT Exam Effective?

FDIC’s watchdog worries the outdated IT exam could miss risk at banks.

By: Kiah Lau Haslett, Banking & Fintech Editor for Bank Director
Article | August 22nd, 2023

What’s Possible for Community Banks Through Fintech Partnerships

Community financial institutions can strengthen customer relationships by partnering with fintechs.

By: Alex Jimenez
Article | August 10th, 2023

AI’s Impact on Data Management and the Customer Experience

Banks that embrace AI technology to increase their data efficiency can tailor their customer experiences while bolstering their growth strategies.

By: David Benskin
Article | August 9th, 2023

The Latest in Tech Salaries

IT salaries are moving faster than other jobs, and the demand for skilled IT professionals is growing rapidly.

By: Christie Summervill
Article | July 11th, 2023

10 Steps That Banks Can Take to Drive Their Digital Future

Banks can step away from the shadow of their core providers and take ownership of their digital futures and the experiences they offer customers.

By: Alex Jimenez