Issues : Retail

Article | October 7th, 2021

Saving Your Customers’ Time While Saving Money

Banks can minimize or eliminate the need for customers to actively wait for service with a more efficient, attention-free service model.

By: Slaven Bilac
Article | July 19th, 2021

Once Stagnated, Banks Are Refreshing Checking Accounts to Compete

Here’s how banks are changing their deposit offerings.

By: Kiah Lau Haslett, Banking & Fintech Editor for Bank Director
Article | June 16th, 2021

How Fintechs Can Help Advance Financial Inclusion

Having the right technology is a good first step toward a financially inclusive world.

By: Maria Schuld
Article | May 7th, 2021

How an Online-Only Bank Powers Its Platform

The winner of the 2021 Best of FinXTech Awards customer experience category has been helping banks’ online banking platforms stand out for years.

By: Kiah Lau Haslett, Banking & Fintech Editor for Bank Director
Article | April 30th, 2021

What Banks Can Learn From Retailers to Grow Loans

Banks have something to learn from retailers that offer an express credit approval process that rewards customer loyalty.

By: Barry Kirby
Article | April 22nd, 2021

Best Practices to Achieve True Financial Inclusivity

Technology and augmented information offer proven strategies for banks looking to increase financial inclusion and expand their lending portfolios without taking on undue risk.

By: Vinay Bhaskar
Article | April 6th, 2021

Digital Transformation From a Branch Perspective

Banks can leverage capital locked in underperforming branches more effectively by deploying it toward digital transformation.

By: Timothy Reimink, Bob Reggiannini
Article | April 2nd, 2021

How Digital Channels Can Complement Physical Branches

Digital tools offer community banks an opportunity to improve the in-person customer experience.

By: Raj Patel
Article | March 30th, 2021

The Missing Piece in Customer Engagement Strategies

Online appointment scheduling allows banks to offer value to existing and prospective customers, maximize revenue opportunities and use staff more efficiently.

By: Caroline Platkiewicz
Article | March 25th, 2021

Turn Credit Declines Into A Win-Win

Virtual financial coaching represents a huge market opportunity for banks.

By: Evan Siegel