Issues : Retail

Article | August 20th, 2020

How Digital Tools Can Create Consumer Confidence

Banks can grow their loyalty with consumers by helping them feel aware and in control of what’s happening with their money — even in virtual spaces.

By: George Kelsey
Article | August 11th, 2020

Coronavirus Pressures, Transforms Branches

The coronavirus won’t kill the branch; it may accelerate its transformation.

By: Rob Blackwell
BD Article
Article | July 31st, 2020

A Rare Opportunity for Change

Two banks share how their branch strategies have been affected by the Covid-19 pandemic.

By: Emily McCormick, vice president of research for Bank Director
Article | July 28th, 2020

Exploring Customer Service in the Pandemic Age

Banks should keep in mind three key considerations of the pandemic’s long-term impact on customer service.

By: Tricia Hrotko
Article | July 22nd, 2020

Scaling Customer Acquisition Through Digital Account Openings

Spending more to offer digital account opening could increase customer growth while lowering acquisition costs.

By: Nikhil Lakhanpal
BD Article
Article | June 26th, 2020

Helping Customers When They Need It Most

Demand for small dollar loans could grow as the coronavirus crisis evolves — but most banks aren’t offering these products to their customers.

By: Emily McCormick, vice president of research for Bank Director
Article | June 17th, 2020

The Illusive Hunt for Revenue

An extended low interest rate environment will leave banks scrambling to boost revenue in other ways.

By: John J. Maxfield
Article | June 1st, 2020

Doing More In Branches With Less

Many banks will say they already have this model in place; most lack the technology to operate a true universal associate model.

By: John W. Smith
Article | May 20th, 2020

Loan Growth: Curation, Credit Monitoring

One community bank found that giving customers an easy way to monitor their credit also generated $190,000 in loan balances through a single campaign.

By: Kiah Lau Haslett, managing editor for Bank Director
Article | May 13th, 2020

The Best Way To Increase Digital Deposits

Banks have the opportunity to take different, sometimes divergent, approaches to connecting with prospective customers online, depending on their goals and objectives.

By: Raj Patel