Issues : Retail

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article | Retail August 12th, 2016

How Black Lives Matter Became Black Banks Matter

Black-owned banks gained thousands of new customers in July. Here’s how these institutions took advantage of a grassroots movement to generate new accounts.

By: Emily McCormick, vice president of research for Bank Director
video | Retail July 20th, 2016

What Makes Umpqua Branches Unique

Umpqua Bank’s Brian Read, executive vice president for retail banking, talks to Bank Director Editor Naomi Snyder about the company’s unique vision for its branches.

By: Naomi Snyder
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article | Retail June 1st, 2016

What Do Banks Need? More Loyalty

The banking industry could improve its reputation with a few customer-friendly changes.

By: Naomi Snyder
article | Retail May 13th, 2016

What to Do About the 35% of Checking Customers Costing You Money

This article describes how many customers of the average bank are unprofitable, and how to make them profitable.

By: Mike Branton
article | Retail April 15th, 2016

The Best Bank Branch Designs

These branch designs completely redefine the retail environment.

By: Adam O'Daniel
article | Retail January 25th, 2016

What Bankers Should Know About Consumer Checking Financial Performance

Enlightening research reveals the bottom line reality of checking.

By: Tyler Spaid
video | Retail January 6th, 2016

The Digital Evolution of Checking Accounts

Dave DeFazio of StrategyCorps explains how banks are changing their checking account offerings to address shifting consumer expectations.

By: Dave DeFazio
article | Retail October 23rd, 2015

The Battle Is Back On for Checking Customers

Big banks offer high cash incentives and better retail products to switch. Can smaller institutions keep up?

By: Mike Branton
article | Retail August 24th, 2015

Where the CFPB’s Faster Payment Vision Falls Short

The CFPB wants faster payments to benefit consumers, but where do the banks fit in?

By: Jamie Heine
article | Retail June 26th, 2015

Making Interest Checking More Interesting

What should your financial institution do to build loyalty for your best customers?

By: Mike Branton