Issues : Retail

Article | March 16th, 2022

Key Considerations for Measuring Customer Loyalty

Attracting and retaining customers ultimately fuels a bank’s success.

By: Jehan Sherjan
BD Article
Article | March 7th, 2022

Should Your Bank Hire an Influencer?

Influencer marketing can help banks reach their audience online.

By: Kiah Lau Haslett, Banking & Fintech Editor for Bank Director
Article | February 8th, 2022

3 Ways Customer Data Benefits Financial Services

Banks must embrace digital transformation and set their strategy by analyzing and using the mass of data at their fingertips.

By: Charlotte Norman
Article | February 3rd, 2022

How to Deliver Standout Account Opening Experiences

An omnichannel approach to account opening will help you meet prospective customers where, when and how they want to be met.

By: Nathaniel Harley
Article | January 4th, 2022

Three Ways to Lower Customer Effort and Increase Loyalty

Banks can increase customer loyalty by focusing on reducing the effort needed to resolve issues and add products.

By: Slaven Bilac
Article | November 24th, 2021

How to Give Cardholders Digital Self-Service, Fraud-Fighting Capabilities

Providing consumers with tools that include digital wallets, mobile card controls, alerts and spend tracking capabilities can provide sought-after services and reduce bank risk.

By: Mandar Mangalvedhekar
Article | October 25th, 2021

For Seamless Customer Service, Messaging Beats Chat

When it comes to live chat and mobile messaging, one is clearly better than the other, but they’re often confused by community bankers.

By: Slaven Bilac
Viewpoint | October 13th, 2021

Don’t Mistake Personalization for Personal

Banks must begin considering how to embrace digital-centric services while staying true to their credo of helping local communities and developing strong relationships with their customers.

By: Slaven Bilac
Viewpoint | October 13th, 2021

Weighing Product Against Distribution

Product versus distribution. Which is needed for optimal success?

By: Mike Branton
Article | October 7th, 2021

Saving Your Customers’ Time While Saving Money

Banks can minimize or eliminate the need for customers to actively wait for service with a more efficient, attention-free service model.

By: Slaven Bilac