Issues : Retail
The winner of the 2021 Best of FinXTech Awards customer experience category has been helping banks’ online banking platforms stand out for years.
Banks have something to learn from retailers that offer an express credit approval process that rewards customer loyalty.
Technology and augmented information offer proven strategies for banks looking to increase financial inclusion and expand their lending portfolios without taking on undue risk.
Banks can leverage capital locked in underperforming branches more effectively by deploying it toward digital transformation.
Digital tools offer community banks an opportunity to improve the in-person customer experience.
Online appointment scheduling allows banks to offer value to existing and prospective customers, maximize revenue opportunities and use staff more efficiently.
Virtual financial coaching represents a huge market opportunity for banks.
Banks must prepare to connect with the next generation of customers during their most impressionable, formative years.
Offering customers a tangible and helpful way to save money can increase product usage and position banks to be financial wellness advocates.
The key to continued success in digital banking is staying focused on identifying digital solutions that engage customers and provide personal service in their moments of need.