Issues : Retail

FinXTech
Article | December 18th, 2020

Three Reasons to Prioritize Digital Customer Service

Banks should provide digital customer service to modernize communications, boost operational efficiencies and increase customer engagement.

By: Dan Michaeli
FinXTech
Article | December 10th, 2020

Why Nailing the Customer Experience Comes Down to Empathy

Banks that make customers feel secure and valued during a difficult time through empathy will build coveted long-lasting loyalty.

By: John Findlay
Article | November 24th, 2020

5 Reasons to Shift the Appraisal Process to an AMC Model

Appraisal management companies can help lenders facing considerable challenges managing their in-house panels, especially amid record volume.

By: Matt Woodhouse
Article | November 19th, 2020

Customer Loyalty and the Competition for Stable Funding

In this low-rate environment, banks must find ways to create value for their customers outside of pricing.

By: Paul Knodel
FinXTech
Article | October 27th, 2020

Scaling Quality Customer Service in the Pandemic Era

Covid-19 has triggered an unprecedented demand for knowledgeable, personalized guidance —both a massive problem for banks, and a massive opportunity.

By: Evan Siegel
FinXTech
Research | October 26th, 2020

FinXTech Special Report: Mobile Banking

Offering an efficient and attractively designed mobile experience is crucial to growing engagement.

By: Bank Director Research Group
FinXTech
Article | October 1st, 2020

Reducing Contact Center Hold Times to Improve Service

Technology can reduce customer hold times and allow contact center staff to focus on their most complicated requests.

By: Jake Tyler
BD Article
Article | September 28th, 2020

A Costly Problem Facing Banks

Banks have an opportunity to change customer behaviors in a way that benefits everyone.

By: Emily McCormick, vice president of research for Bank Director
Article | September 3rd, 2020

Banks Can’t Keep Playing Defense on Postal Banking

Banks focused on fighting efforts to bring financial services to post offices might miss the bigger opportunity — or lose out to those who do see it.

By: Rob Blackwell
Article | August 26th, 2020

Five Ways to Challenge Digital Banks

Community banks can leverage the substantial competitive advantages they already possess to continue providing a greater and more comprehensive experience than their digital bank challengers.

By: Austin Anderson