Issues : Retail
Coronavirus Pressures, Transforms Branches
The coronavirus won’t kill the branch; it may accelerate its transformation.
A Rare Opportunity for Change
Two banks share how their branch strategies have been affected by the Covid-19 pandemic.
Exploring Customer Service in the Pandemic Age
Banks should keep in mind three key considerations of the pandemic’s long-term impact on customer service.
Scaling Customer Acquisition Through Digital Account Openings
Spending more to offer digital account opening could increase customer growth while lowering acquisition costs.
Helping Customers When They Need It Most
Demand for small dollar loans could grow as the coronavirus crisis evolves — but most banks aren’t offering these products to their customers.
The Illusive Hunt for Revenue
An extended low interest rate environment will leave banks scrambling to boost revenue in other ways.
Doing More In Branches With Less
Many banks will say they already have this model in place; most lack the technology to operate a true universal associate model.
Loan Growth: Curation, Credit Monitoring
One community bank found that giving customers an easy way to monitor their credit also generated $190,000 in loan balances through a single campaign.
The Best Way To Increase Digital Deposits
Banks have the opportunity to take different, sometimes divergent, approaches to connecting with prospective customers online, depending on their goals and objectives.
Fixing What’s Broken In Bank Product Pitches
Banks should stop pushing products they think their customers want and spend time deepening relationships to learn their needs.