Issues : Retail
Face-to-Face Still Trumps Technology
Four reasons why the branch remains the cornerstone of the retail banking relationship.
Why Mystery Shopping Does Not Measure Customer Satisfaction at Banks and Credit Unions
A white paper by Prime Performance that outlines the seven major reasons why mystery shopping fails to accurately measure customer satisfaction.
Five Tips to Sell Better in Your Branches
Even the best instructional content is not guaranteed to produce great results. Follow these five ideas to add new life to your branch sales performance.
Nothing for Something?
When it comes to consumer checking accounts, this is just the beginning of the chaos that we’ll see as banks try to recapture lost fee income.
Is cutting branches the best answer when times are tough?
Bank of America is cutting 30,000 jobs and HSBC is selling nearly 200 branches. But JPMorgan is building more branches. Which is the best strategy?
What’s Next for Consumer Checking after Durbin?
What has to happen to your bank’s consumer checking line-up now that Durbin is done? (Plus, what are the effects of FDIC and OCC overdraft guidance and the first year negative impact of the Reg E changes.)
Who Gains the Most From Final Interchange Rule
An analysis by Keefe, Bruyette & Woods shows that TCF Financial in Wayzata, Minnesota; Synovus Financial Corp. in Columbus, Georgia; Regions Financial Corp. in Birmingham, Alabama; and BancorpSouth, Inc. in Tupelo, Mississippi have the most impact.
Online banking is missing something: personal financial management
One consultant explains why banks could benefit by offering customers budgeting and saving help online.
Moving Customers from Free to Fee Checking
Mike Branton, Managing Partner of StrategyCorps shares ways financial institutions can move customers from free to fee based checking and still keep them happy.