BD Article
article | January 4th, 2021

Strategic Insights From Leading Bankers: Bank OZK

George Gleason, chairman and CEO of Bank OZK, explains how his bank positions itself to take advantage of opportunities in the marketplace.

By: Emily McCormick, vice president of research for Bank Director
article | December 30th, 2020

The Overlooked Fee Opportunity for Community Banks

Community banks may not realize the demand that exists for international payments or foreign exchange, missing out on valuable fee income.

By: Kiah Lau Haslett, managing editor for Bank Director
article | December 24th, 2020

Why Record Deposit Growth Should Spur Funding Rebalancing

Banks have yet to capitalize on the funding windfall and the opportunity it creates to enhance their return profiles.

By: Jake Civiello
article | December 21st, 2020

Strategic Insights From Leading Bankers: First Financial Bankshares

Scott Dueser, chairman and CEO of First Financial Bankshares, shares how the bank’s strategy builds shareholder value.

By: Emily McCormick, vice president of research for Bank Director
article | December 18th, 2020

Three Reasons to Prioritize Digital Customer Service

Banks should provide digital customer service to modernize communications, boost operational efficiencies and increase customer engagement.

By: Dan Michaeli
Bank Services
article | December 15th, 2020

How One Woman Inspires Others

When Atlantic Union Bankshares CEO John Asbury hired Maria Tedesco to be the company’s president, he underestimated the impact she would have.

By: Jack Milligan, editor-at-large for Bank Director
video | December 11th, 2020

Adding Value With Merchant Services

A Fiserv/Accenture study finds that merchant services products help banks deepen relationships and grow revenue.

By: Mike Rogers
article | December 10th, 2020

Why Nailing the Customer Experience Comes Down to Empathy

Banks that make customers feel secure and valued during a difficult time through empathy will build coveted long-lasting loyalty.

By: John Findlay
article | December 8th, 2020

Designing an Experience that Empowers Businesses to Succeed

Narmi interviewed businesses to help banks better understand what makes a great business banking experience.

By: Hillary Pollak
BD Article
article | December 7th, 2020

What Banks Can Learn from OceanFirst’s Loan Sale

OceanFirst Financial Corp. Chairman and CEO Christopher Maher shares why the bank decided to sell $81 million in higher-risk loans during the third quarter.

By: Kiah Lau Haslett, managing editor for Bank Director