Issues : COVID-19

Article | October 27th, 2020

Scaling Quality Customer Service in the Pandemic Era

Covid-19 has triggered an unprecedented demand for knowledgeable, personalized guidance —both a massive problem for banks, and a massive opportunity.

By: Evan Siegel
BD Article
Article | October 9th, 2020

Beware Third-Quarter Credit Risk

The third quarter could see second-round deferrals substantially fall at the same time that nonaccruals and criticized assets begin increasing.

By: Kiah Lau Haslett, managing editor for Bank Director
Article | October 7th, 2020

Four Digital Lessons from the Pandemic

The coronavirus pandemic has produced four lessons for banks when it comes to the acceleration to digital channels.

By: Mickey Goldwasser
Article | October 6th, 2020

What Employers Need to Know about Coronavirus, Paid Leave

Banks that fail to comply with the paid leave requirements stipulated in the Families First Coronavirus Response Act do so at their peril.

By: Faith Whittaker, Michael Dailey
Article | October 1st, 2020

Reducing Contact Center Hold Times to Improve Service

Technology can reduce customer hold times and allow contact center staff to focus on their most complicated requests.

By: Jake Tyler
Article | September 29th, 2020

Key Compensation Issues in a Turbulent Market

Two factors could impact a bank’s annual and long-term incentive plans in an unusual and challenging year.

By: Todd A. Leone
Article | September 23rd, 2020

Community Risks That Community Banks Should Address

While the financial perspective appears relatively stable, there’s still risk in your community and to your bank.

By: Bert Purdy
BD Article
Article | September 18th, 2020

Why Two Community Banks Raised Debt to Repurchase Shares

These banks decided to take advantage of market conditions created by the pandemic to repurchase their discounted shares.

By: Kiah Lau Haslett, managing editor for Bank Director
Article | September 17th, 2020

Coronavirus Makes Community Count in Banking

Community banks — with the help of technology — punched above their weight when it came to the Paycheck Protection Program.

By: Laura Spiekerman
Article | September 16th, 2020

Evaluating Executives’ 2020 Performance

Boards should develop a revised framework now to evaluate their executive team’s individual performance, given the shift in priorities of the business since the onset of the Covid-19 pandemic.

By: Chris Brindisi