Digital tools offer community banks an opportunity to improve the in-person customer experience.
Online appointment scheduling allows banks to offer value to existing and prospective customers, maximize revenue opportunities and use staff more efficiently.
The pandemic underlined that banks must have the ability to gather, aggregate and analyze their complex data assets quickly and accurately to remain competitive.
Community banks should take heed of four trends as banking evolves rapidly over the next five years.
In the government’s massive aid program for small businesses, Biz2Credit found its niche.
Banks that are committed to making their employees’ and customers’ lives better should seriously consider investing in AI capabilities and applications — before the bank is left behind.
Banks must prepare to connect with the next generation of customers during their most impressionable, formative years.
The keys to understanding a bank’s profitability come from a mindset shift and a single source of information.
Working with technology partners that create a one-stop shop for services can help banks eliminate the need for multiple vendors and moving parts while tightening their security.
Offering customers a tangible and helpful way to save money can increase product usage and position banks to be financial wellness advocates.