How Legacy Systems, Tech Hold Bank Employees Back
Resisting intuitive technology and tools means banks risk disengaging their employees.
Enhancing Customer Experience Through Micro-improvements & Digitization
Introducing Reinventing Banking, a special series of The Slant Podcast brought to you by Bank Director and Microsoft!
Managing Risk When Buying Technology for Engagement
Engagement platforms that don’t provide quality digital experiences can not only fail in their objectives, they can also threaten a bank’s growth.
7 Key Actions for Banks Partnering With Fintechs
Acquisitions or partnerships provide a cost-effective, next-best solution for banks that may lack the internal resources or funding to develop cutting-edge technologies of their own.
How Fifth Third Crafts Successful Bank-Fintech Partnerships
Fifth Third Bancorp has about a dozen partnerships with fintechs at any given time, and the bank has a few rules that help it avoid missteps in choosing which ones to pursue.
Fed Account Guidance Yields More Confusion
Fintechs wanting Fed access find themselves back where they started.
5 Strategies for Creating a Seamless AI Experience
Virtual assistants are an increasingly popular customer service tool for banks, but it’s crucial that they offer a seamless experience for better overall satisfaction.
Understanding Customers’ Finances Strengthens Relationships
Banks that help customers reduce financial stress can ultimately strengthen those relationships.
Eyes Wide Open: Building Fintech Partnerships That Work
Banks can uncover new revenue sources by working with fintechs – but these relationships aren’t without risk.
How Technology Fosters Economic Opportunity and Success
Actively creating tools and programs that promote financial inclusion for historically underserved populations may be the key to long-term resilience for community banks and their markets alike.