Session Presenters
Brett Dooies
Associate Director, Product Management
nCino
Ali Maquet
Director, Product Management
nCino
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About the presenter
Presented by
Brett Dooies
Associate Director, Product Management
nCino
Brett Dooies is associate director of product management at nCino. He has been with the product team for nearly 7 years. His experience spans a variety of roles and responsibilities, including product strategy, roadmap development, feature prioritization and product team leadership. He has helped deliver key features in several of nCino’s core solutions, including commercial, small business and retail banking. In his most recent role as director of productized integrations, Mr. Dooies led product and engineering teams through the ideation, design, development and launch of robust software integrations while navigating complex technology partnerships and vendor relationships.
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About the presenter
Presented by
Ali Maquet
Director, Product Management
nCino
Ali Maquet is the director of product management at nCino. With over 15 years of technology experience, she is an expert across different roles and domains within the tech space. A product manager at her core, she has always used data to inform decisions and create the best user experience.
Prior to nCino, Ms. Maquet served in various roles at Western Governors University for 16 years and was recognized with numerous awards, including MVP of the Year for Product and Business Engagement.
Breakout 5: Experience-Driven Automation for Time, Retention and Growth
Microenvironmental conditions and consumer habits continue to drive customer and workforce requirements for personalized digital experiences. In many cases, the experience has become the product. For financial institutions (FIs), this means maintaining relevancy by delivering products and services through experiences that are proactive, consistent and frictionless not only for their customers, but their bankers as well. The challenge they face is maintaining the human element in relationship building which has been integral to the industry’s success with the incorporation of automation to drive the industry forward. With customers’ value for human empathy increasing as much as their digital expectations, how can FIs prioritize the customer relationship while also supporting the digital channels customers expect in a digital-first world? In this deep dive session, we look at an approach for automating routine processes for scale and efficiency to augment bankers’ ways of working to drive time, retention, and growth.
