Luther Burbank Savings’ CEO and President John Biggs has headed the company since the mid-1980s, but he didn’t have a secretary until a few months ago. “We type our own letters,’’ he explains. When he opens new branches, he designs them himself instead of hiring consultants. Setting up a toll-free line for the thrift, he excluded calls from outside California. “I don’t have any customers outside California,’’ he says. It’s all part of a culture of expense control that’s endemic to Luther Burbank’s culture, helping to make the Santa Rosa-based savings and loan with $3.5 billion in assets one of...
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Editor Naomi Snyder is in charge of the editorial coverage at Bank Director. She oversees the magazine and the editorial team’s efforts on the Bank Director website, newsletter and special projects. She has more than two decades of experience in business journalism and spent 15 years as a newspaper reporter. She has a master’s degree in journalism from the University of Illinois and a bachelor’s degree from the University of Michigan.