10/14/2020

Shifting Into High Gear

Covid-19 added jet fuel to Sandy Spring Bancorp’s five-year technology strategy, says John Sadowski, the $13 billion bank’s chief information officer. Online account opening at the Olney, Maryland-based bank quadrupled in April. A newly formed digital optimization team will examine the client experience across all channels, defining the bank’s digital roadmap, reviewing and recommending vendors, and implementing changes across the organization. Sandy Spring is “making lemonade out of lemons” when it comes to the customer experience, Sadowski says. While the pandemic’s negative effects can’t be overlooked, the silver lining is that it’s accelerating the evolution of digital banking, which will…

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WRITTEN BY

Emily McCormick

Vice President of Editorial & Research

Emily McCormick is Vice President of Editorial & Research for Bank Director. Emily oversees research projects, from in-depth reports to Bank Director’s annual surveys on M&A, risk, compensation, governance and technology. She also manages content for the Bank Services Program, including Bank Director’s Online Training Series. In addition to speaking and moderating discussions at Bank Director’s in-person and virtual events, Emily writes and edits for Bank Director magazine, BankDirector.com and Bank Director’s weekly newsletter, The Slant. She started her career in the circulation department at the Knoxville News-Sentinel and graduated summa cum laude from The University of Tennessee with a bachelor’s degree in Spanish and International Business.

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