Shifting Into High Gear

Covid-19 added jet fuel to Sandy Spring Bancorp’s five-year technology strategy, says John Sadowski, the $13 billion bank’s chief information officer. Online account opening at the Olney, Maryland-based bank quadrupled in April. A newly formed digital optimization team will examine the client experience across all channels, defining the bank’s digital roadmap, reviewing and recommending vendors, and implementing changes across the organization. Sandy Spring is “making lemonade out of lemons” when it comes to the customer experience, Sadowski says. While the pandemic’s negative effects can’t be overlooked, the silver lining is that it’s accelerating the evolution of digital banking, which will…

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Emily McCormick

Vice President of Editorial & Research

Emily McCormick is Vice President of Editorial & Research for Bank Director. Emily oversees research projects, from in-depth reports to Bank Director’s annual surveys on M&A, risk, compensation, governance and technology. She also manages content for the Bank Services Program. In addition to regularly speaking and moderating discussions at Bank Director’s in-person and virtual events, Emily regularly writes and edits for Bank Director magazine and BankDirector.com. She started her career in the circulation department at the Knoxville News-Sentinel, and graduated summa cum laude from The University of Tennessee with a bachelor’s degree in Spanish and International Business.

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