What Makes A Good Bank Good?

Wall Street turned cold on deal-happy U.S. Bancorp in the late ’90s, but CEO Jerry Grundhofer refocused the bank on organic growth and productivity—and its performance has soared.

After its expansion strategy blew up a few years ago, Bank of Hawaii retreated to its home market and the results have been sublime. We take a closer look at the bank that made it to the top of our 2005 Scorecard.

Who says banking has to be a chore? Certainly not corporate executives who are fine-tuning their customer service policies and adopting a people-centric focus. This attitude adjustment is helping financial institutions attract customers and increase their bottom line.

Using our 2005 review, boards can weigh fellow directors’ candid opinions on compensation along with results from our annual report on retainers, fees, and benefits to benchmark their own pay packages and training programs.