Fast and Fraudulent

About a year ago, a social worker and mother of three young children in Charlotte, North Carolina, got a text message asking her if she had authorized a $3,500 transaction on her bank account. The woman, 35-year-old Darlene Guile, texted back: “N” for No. Immediately she got a phone call from a number she recognized: Bank of America Corp.’s customer service line, which she often called to check her balance. The caller wanted to reverse the transaction, saying she would help Guile send the $3,500 back to herself via the peer-to-peer payments platform Zelle. Guile complied, but the money went…

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Naomi Snyder


Editor-in-Chief Naomi Snyder is in charge of the editorial coverage at Bank Director. She oversees the magazine and the editorial team’s efforts on the Bank Director website, newsletter and special projects. She has more than two decades of experience in business journalism and spent 15 years as a newspaper reporter. She has a master’s degree in journalism from the University of Illinois and a bachelor’s degree from the University of Michigan.

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