Issues : Technology
Banks can address the obstacles that stand in the way of customers choosing digital communications once they fully understand what is needed to create a well-designed digital experience.
Bankers should ask themselves five questions to determine if a software vendor is just a vendor or a potential partner.
Some banks are able to leverage their rock solid foundations to create their own opportunities in pursuing growth, increasing their technology offerings and exploring niche markets.
Banks need to align their top digital initiatives throughout their organization and create a game plan to see them through to better serve customers in good times and in bad.
Banks need both technology and authentic human connection to transform their digital experience.
MX surveyed more than 400 financial institution clients to see how their top initiatives set them up for success in an economic downturn and future recovery.
How a data platform helped one financial institution connect with customers impacted by the coronavirus.
Now is the perfect time for community banks to use AI innovations as a way to future-proof their institutions.
The coronavirus pandemic required overnight acceleration of technological change, which will allow banks to better serve customers and enhance operations.
One community bank found that giving customers an easy way to monitor their credit also generated $190,000 in loan balances through a single campaign.