Artificial intelligence has been prominent in industry headlines for years now, but is it finally yielding real benefits for financial institutions?
AI can help banks create efficiencies while delivering an improved customer experience: Personalization and digital assistants are two examples that proved highly beneficial for banks seeking to serve customers — while keeping them out of branches — during the early stages of the Covid-19 pandemic. But there are some barriers, including hesitance on the part of staff, as well as ethical and regulatory guide rails to consider.
Microsoft’s David Koscheski gets past the hype on AI to uncover key takeaways for leadership teams in this conversation with Bank Director Vice President of Research Emily McCormick. They discuss:
Practice Uses for AI
Getting Employees on Board
Ethics and Regulatory Compliance