Agenda

Virtual Event | Tuesday, May 6

2:00 PM – 2:45 PM ET
Webinar: How Do You Know If Your Bank Provides An Exceptional Customer Experience?
Mike Bosserman, Vice President, Growth, MANTL
Matt Ellis, Chief Revenue Officer, Apiture
Steve Swanston, EVP Sales, Velocity Solutions, LLC
Victoria VanCura-Rutland, Chief Growth Officer, HC3
Moderated by: Al Dominick, CEO, Bank Director & FinXTech
An outstanding customer experience can set your bank apart from the competition while a mediocre one can really set you back. This webinar features four providers that can help your bank rise to the top. Hear success stories from these technology providers and get ideas for what your bank could do too.

2:45 PM – 3:30 PM ET
Virtual Peer Exchange: Customer Experience
Through a 45-minute off-the-record guided peer exchange session during this FinXTech Xchange, bank leaders are empowered to take an honest look at their specific questions, challenges and concerns with providing a great customer experience in today’s digital world.

A full list of discussion topics will be shared with participants ahead of time, but questions include:

• What is your bank doing well with regard to customer experience? How did you get to this point?
• In which area of customer experience does your bank have room to grow? Do you currently have a plan for improvement?
• Have you implemented any technologies to improve your customers’ experience? What provider did you use, and what made you choose this one?

To maintain the integrity of these sessions, participation in the peer exchange sessions is exclusive to registered bank attendees. Groups will be pre-assigned to ensure representation from a variety of participant titles and bank asset sizes.