How An Innovative Bank Recruits the Next Generation

A war for talent is waging, and technology might be the key to helping
banks compete against the tech sector
for bright-eyed graduates.

Savvy institutions are navigating today’s recruiting environment by rethinking their candidate experience and leveraging technology to better demonstrate what it means to work at a bank.

One multinational bank is using virtual reality (VR) to recruit and
assess new candidates. According to Arbi Rai, senior manager of the graduate
delivery team at Lloyds Banking Group, virtual reality is more than a gimmick.

Lloyds’s recruitment strategy aligns its efforts to be in tune with broader market trends and “reflective of what modern candidates expect,” Rai says. Those trends and expectations led the bank to adopt virtual reality around the time that the technology started appearing at retail malls and trade shows. But the bank didn’t pursue VR for the cool factor alone. Rai explains that virtual reality was a natural solution to the bank’s challenge of articulating its brand and creating an authentic, consistent recruiting experience.

Lloyds uses virtual reality to both recruit and assess new candidates.
When the bank visits a university campus, students are invited to don the VR
headset and step into a virtual office environment. The office is actually one
of the ones Rai works out of, and it looks a little different than most
students would expect: no grey suits or green screen computer interfaces in
sight. According to Rai, “[i]t just gives them an insight into the kind of
office you’ll be working in and helps to break down one of the perceptual
barriers of what they consider a bank to be.”

But the experience doesn’t stop with a virtual office tour. During the VR encounter, students answer five questions about their strengths and passions. Based on that information, the simulation generates recommendations for a couple of programs within the bank that the candidate might be suited for. The program highlights opportunities that students may not have known existed within a financial institution – a crucial tool in a time when talent needs are changing rapidly at banks of all sizes.

Lloyds was the first financial institution in the world to use VR
technology assess candidate strengths. Candidates are put in virtual
environments that provide a 360-degree view and full range of motion where they
tackle problem-solving challenges designed to measure their strengths. Virtual
reality allows Lloyds to quickly set up these scenarios as they would appear in
the real world but, more importantly, it ensures that each candidate is
assessed in exactly the same way.

Lloyds validates the results of their VR assessments by comparing them
to the results of exercises that were completed in different formats.
Candidates perform at the same level in VR as they do with traditional
assessment methods; what’s different is the candidate’s enjoyment of the
assessment experience.

When you talk about VR as an exercise, I think people are a bit taken back because they don’t expect it. But also it creates that excitement. It creates that buzz,” Rai says – no small feat for most banks. The VR program creates inroads for Lloyds to tout its large digital presence, which sometimes surprises potential candidates.

“What it does is it creates that hook; it creates that conversation
point to say ‘Actually this is essentially another step in our process, and do
you know we are the largest digital bank in the UK?’”

Virtual reality provides an outward, visual manifestation of the
institution’s dedication to innovation and makes it easier for Lloyd’s to tell
its digital banking story. It correlates with the bank’s ethos: a willingness
to take new technology to even-newer places. That’s key for any recruitment

“It’s got to be authentic to your brand and the culture of your
organization,” Rai says. “It’s [about] doing things with a purpose.”


Amber Buker

Amber Buker is the program director of FinXTech Connect, a curated online directory of bank-friendly fintech companies. She conducts interviews with senior bank leaders and technology executives, writes profiles on fintech companies and maintains a database of information that helps banks source potential technology partners. Prior to Bank Director, Amber served as the Program Director for the Arts & Business Council of Greater Nashville. She earned her Juris Doctor with honors and a certificate in intellectual property from Lewis and Clark Law School in 2015 and holds a bachelor’s degree in Psychology from Northeastern State University. Amber is a member of the Tennessee Bar Association, where she serves on the Executive Council of the LGBT Section of the state bar.