Session Presenters

Soren Bested

Chief Operating Officer

Agent IQ

Michelle Hamilton

Chief Marketing Officer

The Park National Bank

Breakout 3: Reimagining Your Customer Relationships

Do your customers want a better product offering? A better experience? Or just an AI to just handle what they need without talking to anybody? Or maybe all the above? Combating the noise, this session explores what you think your customers really want and dives into what truly makes them loyal, and profitable, customers.

Session Resources

  • Reimagining Your Customer Relationships
  • 3 Principles to Promote a Bank Culture of Innovation
  • Creating a Digital-First Strategy For Your Institution with BMO