The Applicant Blindspot New research from Harvard Business School explores the mismatch between job seekers and companies that are hiring, and identifies a surprising culprit: hiring software. The research explores the possibility that recruiting and screening software, often powered by artificial intelligence, prioritizes the perfect candidate and fails to identify the promising ones. It’s a classic case of credentials versus capabilities, they write. The outcome is that companies, banks among them, overlook the resumes of applicants who would be a good fit with training, including groups that don’t screen well. The software, in other words, misses out on the potential...
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