By:
Naomi Snyder, editor-in-chief at Bank Director
Should The CFPB Publish More About Complaints?In its brief history, the Consumer Financial Protection Bureau (CFPB) has become a powerhouse for consumer complaint data on financial services companies. As of July 1, the agency’s database contained more than 250,000 consumer complaints. Currently, the public can view categorized details of these complaints—a billing dispute or closed account, for example—as well as which company is the subject of the dispute and how the issue was resolved. But the CFPB no longer feels that this information is enough to inform and educate consumers, and now proposes to include narrative data as well, basically,...
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Editor-in-Chief Naomi Snyder is in charge of the editorial coverage at Bank Director. She oversees the magazine and the editorial team’s efforts on the Bank Director website, newsletter and special projects. She has more than two decades of experience in business journalism and spent 15 years as a newspaper reporter. She has a master’s degree in journalism from the University of Illinois and a bachelor’s degree from the University of Michigan. You can contact Naomi at nsnyder@bankdirector.com.