Magazine : Archives : 2nd Quarter 2023
Fast and Fraudulent
About a year ago, a social worker and mother of three young children in Charlotte, North Carolina, got a text message asking her if she had authorized a $3,500 transaction on her bank account. The woman, 35-year-old Darlene Guile, texted back: “N” for No. Immediately she got a phone call from a number she recognized: Bank of America Corp.’s customer service line, which she often called to check her balance. The caller wanted to reverse the transaction, saying she would help Guile send the $3,500 back to herself via the peer-to-peer payments platform Zelle. Guile complied, but the money went...
Please enter your username and password below. If you have not established a password please click “forgot password”.
You have accessed a resource that is only available to Bank Director magazine subscribers and Bank Services members.
To start a subscription to the top resource for bank leaders, click here.
If you are a Bank Services Member, you can access Bank Director by logging in here or entering your magazine passcode and email in the form on the left.
