How Will the Branch’s Post-Pandemic Role Change?

The Covid-19 pandemic upended many aspects of American life, including how people bank. And while the pandemic continues, fueled by the highly infectious Delta variant, the U.S. economy remains open for business — as do most of the country’s bank branches. But that’s not to say that branch activity has gone back to its pre-pandemic levels. Most banks closed or restricted access to their branches after March 2020 when the U.S. economy effectively went into lock-down mode, then reopened them to walk-in traffic in 2021 as Covid-19 vaccines became widely available and infection gradually (albeit temporarily) declined. Branch traffic has...