Enhancing Customer Experience Through Micro-improvements & Digitization

Introducing Reinventing Banking, a special series of The Slant Podcast brought to you by Bank Director and Microsoft!

This inaugural episode features Neil Blagden, the chief operating officer of one of the world’s largest fintech companies, Finastra. Finastra enables the financial services world to deliver the future of banking through applications that power financial institutions, marketplaces that accelerate industry and an open innovation platform for banks, fintechs and non-banks to connect and collaborate. They are leading the way in which applications are written, deployed and consumed in financial services to evolve with the changing needs of customers.

In this episode, Neil talks about where banks should start when transforming their institution and shares a case study of a regional bank that partnered with Finastra. He reviews some of the key barriers he has seen as banks implement new technologies, such as legacy tech debt, the challenges of innovation while balancing regulation and security and the skills and capabilities of a bank’s talent. In addition, he shares how a culture of micro improvements and digitization, along with the focus on banking as a service, work together to improve a bank’s customer experience.