Issues : Retail

BD Article
article | June 26th, 2020

Helping Customers When They Need It Most

Demand for small dollar loans could grow as the coronavirus crisis evolves — but most banks aren’t offering these products to their customers.

By: Emily McCormick, vice president of research for Bank Director
FinXTech
article | June 17th, 2020

The Illusive Hunt for Revenue

An extended low interest rate environment will leave banks scrambling to boost revenue in other ways.

By: John J. Maxfield, editor-in-chief for Bank Director magazine
article | June 1st, 2020

Doing More In Branches With Less

Many banks will say they already have this model in place; most lack the technology to operate a true universal associate model.

By: John W. Smith
FinXTech
article | May 20th, 2020

Loan Growth: Curation, Credit Monitoring

One community bank found that giving customers an easy way to monitor their credit also generated $190,000 in loan balances through a single campaign.

By: Kiah Lau Haslett, managing editor for Bank Director
article | May 13th, 2020

The Best Way To Increase Digital Deposits

Banks have the opportunity to take different, sometimes divergent, approaches to connecting with prospective customers online, depending on their goals and objectives.

By: Raj Patel
FinXTech
article | May 5th, 2020

Fixing What’s Broken In Bank Product Pitches

Banks should stop pushing products they think their customers want and spend time deepening relationships to learn their needs.

By: Michael Dailey
article | April 21st, 2020

Three Retail Strategies for the Post-Coronavirus Branch

Banks should rethink how they provide services in their branches, given COVID-19’s impact on how consumers approach face-to-face interactions.

By: John W. Smith
FinXTech
article | February 12th, 2020

How Innovative Banks Make Mortgages Work

A partnership with one of the biggest names in tech insulated this community bank from competition with a major mortgage disruptor.

By: Amber Buker, program director for FinXTech Connect
FinXTech
article | February 6th, 2020

Four Proven Tactics to Boost New Account Openings

Speeding up the account opening process will radically improve your conversion rates.

By: Raj Patel
article | January 21st, 2020

The High Cost of Bad Customer Data

Banks that ignore the importance of their data quality risk losing customers and becoming irrelevant in today’s digital environment.

By: Ashley Fiore