How Will the Branch’s Post-Pandemic Role Change?

The Covid-19 pandemic upended many aspects of American life, including how people bank. And while the pandemic continues, fueled by the highly infectious Delta variant, the U.S. economy remains open for business – as do most of the country’s bank branches. But that’s not to say that branch activity has gone back to its pre-pandemic levels. Most banks closed or restricted access to their branches after March 2020 when the U.S. economy effectively went into lock-down mode, then reopened them to walk-in traffic in 2021 as Covid-19 vaccines became widely available and infection gradually (albeit temporarily) declined. Branch traffic has…

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Jack Milligan


Jack Milligan is editor-at-large of Bank Director magazine, a position to which he brings over 40 years of experience in financial journalism organizations. Mr. Milligan directs Bank Director’s editorial coverage and leads its director training efforts. He has a master’s degree in Journalism from The Ohio State University.