Artificial intelligence has been prominent in industry headlines for years now, but is it finally yielding real benefits for financial institutions?

AI can help banks create efficiencies while delivering an improved customer experience: Personalization and digital assistants are two examples that proved highly beneficial for banks seeking to serve customers – while keeping them out of branches – during the early stages of the Covid-19 pandemic. But there are some barriers, including hesitance on the part of staff, as well as ethical and regulatory guide rails to consider.

Microsoft’s David Koscheski gets past the hype on AI to uncover key takeaways for leadership teams in this conversation with Bank Director Vice President of Research Emily McCormick. They discuss:

  • Practice Uses for AI

  • Getting Employees on Board

  • Ethics and Regulatory Compliance


Emily McCormick

Vice President of Editorial & Research

Emily McCormick is Vice President of Editorial & Research for Bank Director. Emily oversees research projects, from in-depth reports to Bank Director’s annual surveys on M&A, risk, compensation, governance and technology. She also manages content for the Bank Services Program. In addition to regularly speaking and moderating discussions at Bank Director’s in-person and virtual events, Emily regularly writes and edits for Bank Director magazine and She started her career in the circulation department at the Knoxville News-Sentinel, and graduated summa cum laude from The University of Tennessee with a bachelor’s degree in Spanish and International Business.


David Koscheski