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There is no shortage of prognosticators who say artificial intelligence will transform the financial industry. In fact, for some of those futurists, it already has. Take Bread Financial Holdings, which provides private-label credit cards to brands such as Victoria’s Secret. The Columbus, Ohio-based financial services company is using artificial intelligence in the customer call center to recommend responses for its staff, and its accuracy rate is higher than the humans’, says the board chair at Bread, Roger Ballou. Tom Petro, a venture capital investor and former bank CEO, has invested in an early-stage fintech that provides working capital to small…
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WRITTEN BY
Naomi Snyder
Editor-in-Chief
Editor-in-Chief Naomi Snyder is in charge of the editorial coverage at Bank Director. She oversees the magazine and the editorial team’s efforts on the Bank Director website, newsletter and special projects. She has more than two decades of experience in business journalism and spent 15 years as a newspaper reporter. She has a master’s degree in journalism from the University of Illinois and a bachelor’s degree from the University of Michigan.