Uniting the Branch and Digital Channels
Community banks face intense competition, particularly from fintech firms. According to Nathaniel Harley, chief revenue officer at Alkami, half of all new checking accounts today are being opened at fintechs — not traditional banking institutions. But the brick-and-mortar branch can play a surprisingly useful role in acquiring, keeping and growing customer relationships. To do that, bank leaders must invest in tools that cut down on manual tasks for branch bankers so they can focus on the customer, along with technologies that strengthen the ties between branch and digital channels.
Topics discussed include:
- Losing Deposits to Fintechs
- Using Data for Fraud Prevention
- Minimizing Friction in Account Opening
Nathaniel Harley
Nathaniel Harley is the Chief Revenue Officer of Alkami, a digital sales and service platform provider for U.S. financial institutions. A veteran financial technology leader, he co-founded MANTL, a leading provider of loan and deposit account opening technology, which has helped clients raise billions of dollars and save hundreds of thousands of hours on account opening. MANTL was acquired by Alkami in 2025 and now operates as an Alkami solution team.
Harley previously founded and invested in multiple other startups across media, finance, and technology. He began his career in investment banking at Goldman Sachs and holds a Bachelor’s degree from Northwestern University. He is also an active startup mentor.