Session Presenters
Jill Castilla
President & CEO
Citizens Bank of Edmond
Nikhil Lakhanpal
Co-Founder
Narmi Inc.
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About the presenter
Presented by
Jill Castilla
President & CEO
Citizens Bank of Edmond
Jill Castilla is the president and CEO of Citizens Bank of Edmond and founder of its digital military bank ROGER.
Ms. Castilla serves on the 12-member federal advisory council for the Federal Reserve Board of Governors. She is a civilian aide to the Secretary of the Army and chairs the SW Graduate School of Banking at SMU. Ms Castilla serves on several boards including: the Association of Military Banks of America, MetaFund and Castle Creek Capital among others. She received national acclaim for projects with billionaire Mark Cuban during the COVID-19 crisis.
Ms. Castilla served in the U.S. Army and Oklahoma Army National Guard and in management roles at the Federal Reserve Bank of Kansas City.
Ms. Castilla has earned the industry’s highest accolades including American Banker’s 25 Most Powerful Women in Banking and Community Banker of the Year, Cornerstone’s Banker of the Year and Finovate’s Best Fintech Partnership Award. She has been featured on Bloomberg, Fox News and Yahoo Finance.
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About the presenter
Presented by
Nikhil Lakhanpal
Co-Founder
Narmi Inc.
Nikhil Lakhanpal is co-founder of Narmi, a NYC based financial technology firm that builds enterprise solutions in digital banking. Through Narmi’s digital account opening, mobile banking, online banking and banking APIs, banks can become digital-first companies. Mr. Lakhanpal drives Narmi’s vision to provide a highly adaptable and open framework that empowers banks to reimagine what’s possible with digital banking. He has long had a passion for technology and financial services as the former CEO of a financial institution and an investment banker at Citigroup.
Breakout 7: From Local Roots to National Reach: How an Award-Winning Bank Expanded in 72 Days
Join us for a deep dive into the transformative journey of Citizens Bank of Edmond, an Oklahoma-based, single-branch bank that shattered traditional banking norms by going national in just 72 days. Learn how agility, the power of digital account opening technology and a strong brand identity facilitated this leap. As technology takes the forefront, explore the strategies employed by the bank to ensure the human touch and customer experience remains integral.
Session Resources
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Session Presentation
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Arrowhead Case Study
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Be Where Banking Is Going