Magazine : Archives : 4th Quarter 2020

Shifting Into High Gear

Covid-19 added jet fuel to Sandy Spring Bancorp’s five-year technology strategy, says John Sadowski, the $13 billion bank’s chief information officer. Online account opening at the Olney, Maryland-based bank quadrupled in April. A newly formed digital optimization team will examine the client experience across all channels, defining the bank’s digital roadmap, reviewing and recommending vendors, and implementing changes across the organization. Sandy Spring is “making lemonade out of lemons” when it comes to the customer experience, Sadowski says. While the pandemic’s negative effects can’t be overlooked, the silver lining is that it’s accelerating the evolution of digital banking, which will...