Emily McCormick, vice president of research for Bank Director
Covid-19 added jet fuel to Sandy Spring Bancorp’s five-year technology strategy, says John Sadowski, the $13 billion bank’s chief information officer. Online account opening at the Olney, Maryland-based bank quadrupled in April. A newly formed digital optimization team will examine the client experience across all channels, defining the bank’s digital roadmap, reviewing and recommending vendors, and implementing changes across the organization. Sandy Spring is “making lemonade out of lemons” when it comes to the customer experience, Sadowski says. While the pandemic’s negative effects can’t be overlooked, the silver lining is that it’s accelerating the evolution of digital banking, which will...
Please enter your username and password below.
You have accessed a resource that is only available to Bank Director magazine subscribers and Bank Services members.
To start a subscription to the top resource for bank leaders, click here.
If you are a Bank Services Member, you can access Bank Director by logging in here or entering your magazine passcode and email in the form on the left.
Emily McCormick is the vice president of research for Bank Director, an information resource for directors and officers of financial companies.You can follow her on Twitter at twitter.com/ehmccormick or get connected on LinkedIn.