Magazine : Archives : 3rd Quarter 2022

Confronting the Labor Shortage

When M&T Bank Corp.’s recruiter first called Mike Wisler early in the winter of 2017, he hung up the phone. As Wisler recalls, the recruiter said, “‘Hey Mike, I’ve got this really great opportunity with this really great organization, but it’s in Buffalo.’ Click.” People with Wisler’s credentials get a lot of calls from recruiters. Wisler led a team of more than 1,000 technologists at the North American credit card division of Capital One Financial Corp., which happened to be one of the most tech-forward banks on the planet. But the recruiter persisted. By the time Wisler traveled to the...