Magazine : Archives : 2nd Quarter 2022

Point of View

What an Algorithm Can’t Replace I remember my first interaction with a community banker as a customer.  We sat outside under an awning at a deli in Nashville, Tennessee. David Vernich patiently listened to my aspirations and career path while I downed an Asian BBQ tofu sandwich. All this because I had applied for a $195,000 loan to buy an investment property, plus a $100,000 home equity line of credit on my personal home. They were small loans even for a bank the size of Vernich’s, which had $930 million in assets. Hardly worth the time. When I called him...