Emily McCormick, vice president of research for Bank Director
It’s noon on a cold Saturday in Hendersonville, Tennessee, and my son and I are hungry. We roll into the nearby Chick-fil-A and order a chicken sandwich, nuggets and waffle fries. The line is double-wrapped around the building, which isn’t unusual for the popular fast food chain. Our order is taken quickly by a teenage employee with a tablet. A minute or so later another teenage employee charges my credit card, responding to my “thank you” with Chick-fil-A’s standard response, “My pleasure.” Another minute or two, and I’ve got my bag of food. The order is accurate, my food is...
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Emily McCormick is the vice president of research for Bank Director, an information resource for directors and officers of financial companies.You can follow her on Twitter at twitter.com/ehmccormick or get connected on LinkedIn.