By:
Emily McCormick, vice president of editorial & research for Bank Director
It’s noon on a cold Saturday in Hendersonville, Tennessee, and my son and I are hungry. We roll into the nearby Chick-fil-A and order a chicken sandwich, nuggets and waffle fries. The line is double-wrapped around the building, which isn’t unusual for the popular fast food chain. Our order is taken quickly by a teenage employee with a tablet. A minute or so later another teenage employee charges my credit card, responding to my “thank you” with Chick-fil-A’s standard response, “My pleasure.” Another minute or two, and I’ve got my bag of food. The order is accurate, my food is...
Please enter your username and password below. If you have not established a password please click “forgot password”.
You have accessed a resource that is only available to Bank Director magazine subscribers and Bank Services members.
To start a subscription to the top resource for bank leaders, click here.
If you are a Bank Services Member, you can access Bank Director by logging in here or entering your magazine passcode and email in the form on the left.
Emily McCormick is Vice President of Editorial & Research for Bank Director. Emily oversees the research projects, including Bank Director’s annual surveys on M&A, risk, compensation and governance & technology. You can follow her on Twitter at twitter.com/ehmccormick or get connected on LinkedIn. You can contact Emily at emccormick@bankdirector.com.