Kiah Lau Haslett, managing editor for Bank Director
Huntington Bancshares is on a mission to improve employee engagement. The $109 billion bank based in Columbus, Ohio, has made engagement a core feature of its operating strategy in recent years, using surveys and data to identify obstacles preventing employees from doing their best work. Huntington isn’t alone in believing that engaged employees take better care of customers, generate superior financial results and build a more robust company. But after three years of work, Huntington has the receipts to prove this is true. Employee engagement is part of Huntington’s environmental, social and governance efforts. These efforts have always been important,...
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Kiah Lau Haslett is the Managing Editor of Bank Director. Kiah is responsible for editing web content and works with other members of the editorial team to produce articles featured online and published in the magazine. Her areas of focus include bank accounting policy, operations, strategy, and trends in mergers and acquisitions.