How Behavioral Finance Can Save Banking
The best banks survive tough times by avoiding what Warren Buffett calls the “institutional imperative.”
FEATURED ARTICLES
Customer Service, Not Lip Service
Banks can learn a few customer service lessons from companies like Chick-fil-A that provide a consistently excellent experience.
Article
ON – 04/15/2020
Author
Emily McCormick
Vice President of Editorial & Research
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About the authors
Written by
Emily McCormick
Vice President of Editorial & Research
Emily McCormick is Vice President of Editorial & Research for Bank Director. Emily oversees research projects, from in-depth reports to Bank Director’s annual surveys on M&A, risk, compensation, governance and technology. She also manages content for the Bank Services Program. In addition to regularly speaking and moderating discussions at Bank Director’s in-person and virtual events, Emily regularly writes and edits for Bank Director magazine and BankDirector.com. She started her career in the circulation department at the Knoxville News-Sentinel, and graduated summa cum laude from The University of Tennessee with a bachelor’s degree in Spanish and International Business.
Emily McCormick
Vice President of Editorial & Research
Cyber War
Banks are engaged in an ongoing battle with hackers in cyberspace, where the enemy is never vanquished, just temporarily thwarted.
Article
ON – 04/15/2020
Author
Jack Milligan
Editor-at-Large
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About the authors
Written by
Jack Milligan
Editor-at-Large
Jack Milligan is editor-at-large of Bank Director magazine, a position to which he brings over 40 years of experience in financial journalism organizations. Mr. Milligan directs Bank Director’s editorial coverage and leads its director training efforts. He has a master’s degree in Journalism from The Ohio State University.
Jack Milligan
Editor-at-Large
Banking on Engagement
How one bank made employee engagement the center of its strategy.
Article
ON – 04/15/2020
Author
Kiah Lau Haslett
Banking & Fintech Editor
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About the authors
Written by
Kiah Lau Haslett
Banking & Fintech Editor
Kiah Lau Haslett is the Banking & Fintech Editor for Bank Director. Kiah is responsible for editing web content and works with other members of the editorial team to produce articles featured online and published in the magazine. Her areas of focus include bank accounting policy, operations, strategy, and trends in mergers and acquisitions.
Kiah Lau Haslett
Banking & Fintech Editor
Navigating an Uncertain Future
A precarious future — characterized by the economic cycle, cyberthreats and emerging risks — is explored in Bank Director’s 2020 Risk Survey.
Article
ON – 04/15/2020
Author
Emily McCormick
Vice President of Editorial & Research
Close
About the authors
Written by
Emily McCormick
Vice President of Editorial & Research
Emily McCormick is Vice President of Editorial & Research for Bank Director. Emily oversees research projects, from in-depth reports to Bank Director’s annual surveys on M&A, risk, compensation, governance and technology. She also manages content for the Bank Services Program. In addition to regularly speaking and moderating discussions at Bank Director’s in-person and virtual events, Emily regularly writes and edits for Bank Director magazine and BankDirector.com. She started her career in the circulation department at the Knoxville News-Sentinel, and graduated summa cum laude from The University of Tennessee with a bachelor’s degree in Spanish and International Business.
Emily McCormick
Vice President of Editorial & Research
DEPARTMENTS
Endnotes
Bank Director Staff Writer
Point of View
Jack Milligan
Editor-at-Large
How Behavioral Finance Can Save Banking
John Maxfield
Freelancer
Market Intelligence
John Maxfield
Freelancer
For Your Review
Jack Milligan
Editor-at-Large
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