Analysts and commentators often describe what’s going on in the financial services industry as a revolution that will change banking as we know it. That may be true. But what’s also true is that this isn’t the first time banks have stared disruption in the face and lived to tell about it. One banker who knows a thing or two about disruption is John B. McCoy, the former chairman and CEO of Bank One Corp., who led the bank from 1984 to 1999. McCoy witnessed Bank One’s growth from the third largest bank in Columbus, Ohio—when it was still owned...
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John J. Maxfield is a contributor for Bank Director magazine.