Bank Director’s recent RankingBanking study, sponsored by Crowe LLP, identified the best public banks in the U.S. While their strategies may vary, these banks share a few common traits that enable their success. These include a consistent strategy and a laser focus on customer experience, says Kara Baldwin, a partner and financial services audit leader at Crowe. Training and organizational efficiency also allow these bankers to retain that customer focus through challenging times. In the year ahead, banks will need to manage through myriad issues, including credit quality, net interest margin management and new regulatory concerns.

Topics include:

  • Cultural Consistency
  • Organizational Efficiencies
  • Customer Centricity

Click here to read the complete RankingBanking study.

WRITTEN BY

Kara Baldwin

Partner

Kara Baldwin is a partner at Crowe LLP and currently leads the financial services audit practice.  She has more than 20 years of experience serving financial institutions.  Ms. Baldwin works with publicly held banks, private banks and bank holding companies ranging in size from $50 million to nearly $20 billion in assets.  She has assisted clients in executing numerous business combinations over the years, with a focus on the accounting, auditing and reporting of these transactions including SEC reporting requirements.  Ms. Baldwin serves on various committees of the Center for Audit Quality, is active in the accounting advisory group at Kelley School of Business at Indiana University and is a frequent speaker with the Indiana Bankers Association.