Issues : Strategy

FinXTech
article | April 1st, 2020

COVID-19: A Make-or-Break Moment for Customer Loyalty

COVID-19 is a make-or-break moment for customer loyalty. Banks need data and helpful digital tools to rise to the occasion.

By: Amber Buker, program director for FinXTech Connect
BD Article
article | March 20th, 2020

Crafting a Last-Minute Telecommuting Policy

The coronavirus pandemic has banks considering work-from-home policies. Here’s how to ensure employees remain engaged.

By: Emily McCormick, vice president of research for Bank Director
Bank Services
article | March 19th, 2020

Whipsawed by Interest Rates

How should banks respond when interest rates drop?

By: Jack Milligan, editor-in-chief for Bank Director
BD Article
article | March 13th, 2020

The Keystone Trait of Prudent and Profitable Banking

While no two banks are identical, most high-performing institutions in the industry have one thing in common.

By: John J. Maxfield, executive editor for Bank Director magazine
BD Article
article | March 11th, 2020

How One Bank Puts Agile Management Techniques Into Action

To change Provident Bancorp, CEO David Mansfield adopted a new approach to project management.

By: Emily McCormick, vice president of research for Bank Director
BD Article
article | February 28th, 2020

How Umpqua Bank Is Navigating the Digital Transformation

Umpqua’s embrace of digital banking is less of an about-face from its former emphasis on branches than one might think.

By: John J. Maxfield, executive editor for Bank Director magazine
Bank Services
article | February 20th, 2020

The Trouble That Johnny Allison Sees

Home Bancshares CEO Johnny Allison criticizes the shoddy underwriting practices found in today’s commercial loan market.

By: Jack Milligan, editor-in-chief for Bank Director
BD Article
article | February 14th, 2020

Four Interesting Insights from Two Very Interesting Bankers

To understand the success of Hingham Institution for Savings, you need to appreciate the unusual ways that Robert and Patrick Gaughen think about banking.

By: John J. Maxfield, executive editor for Bank Director magazine
BD Article
article | February 7th, 2020

Will Iran Target U.S. Banks?

Federal banking regulators seem to believe that U.S. financial institutions could be targets of reprisal following the death of its top general in a drone attack last month.

By: Jack Milligan, editor-in-chief for Bank Director
BD Article
article | February 5th, 2020

Conversing with Chief Cultural Officers

For an industry that promotes culture as essential to performance and customer service, the title of “chief culture officer” remains an unusual one.

By: Kiah Lau Haslett, managing editor for Bank Director