Issues : Retail

Viewpoint | January 11th, 2023

Redefining Primary Relationships

In today’s ultra-competitive marketplace, smart bankers realize a data-based definition of primacy in their retail checking base is necessary to make timely decisions.

By: Mike Branton, Dave DeFazio
Article | January 5th, 2023

It’s Past Time to Treat Customers as Individuals

Each account holder is also a unique individual who deserves to be recognized and understood as such by their bank.

By: Preetha Pulusani
Article | January 4th, 2023

Winning Customer Loyalty During Trying Economic Times

Banks can use data to empower customers with unique opportunities that help them make smart financial decisions, all while increasing wallet share and gaining a lifetime of trust.

By: Tony Salamone
Article | December 20th, 2022

Winning the Trust and Loyalty of Younger Generations

Community banks that embrace newer technologies can gain an edge with younger customers.

By: Backbase Staff Writer
Podcast | December 19th, 2022

A Safecracker Explores the Nature of Security

Dave McOmie knows that there’s nothing more challenging than a locked vault door.

By: Kiah Lau Haslett, Banking & Fintech Editor for Bank Director
Article | December 13th, 2022

Renew, Recharge and Reassess Customer Service

Banks have a unique opportunity to explore how they can deliver a more personalized experience for customers.

By: Matthew Wood
Article | December 1st, 2022

Nailing the Customer Experience in a Digital Upgrade

To help their staff prepare for digital transformation, banks need a deployment strategy that incorporates intuitive learning and technology support.

By: John Findlay
Article | November 18th, 2022

Maximizing Profitability Potential Via Push Notifications

Push notifications can be a powerful way for banks to deliver important and engaging messages to customers.

By: Gregg Hammerman
Article | November 15th, 2022

4 Keys Banks Need to Unlock Value From Artificial Intelligence

Interest in artificial intelligence has made its way to Main Street, but does every bank need it?

By: Michael Boukadakis
Article | October 28th, 2022

How to Move Older Customers to Digital Banking Channels

Banks can follow these steps to better protect and engage their most valuable customers.

By: Cameron Huddleston