Issues : Retail
Providing consumers with tools that include digital wallets, mobile card controls, alerts and spend tracking capabilities can provide sought-after services and reduce bank risk.
When it comes to live chat and mobile messaging, one is clearly better than the other, but they’re often confused by community bankers.
Banks must begin considering how to embrace digital-centric services while staying true to their credo of helping local communities and developing strong relationships with their customers.
Product versus distribution. Which is needed for optimal success?
Banks can minimize or eliminate the need for customers to actively wait for service with a more efficient, attention-free service model.
Here’s how banks are changing their deposit offerings.
Having the right technology is a good first step toward a financially inclusive world.
The winner of the 2021 Best of FinXTech Awards customer experience category has been helping banks’ online banking platforms stand out for years.
Banks have something to learn from retailers that offer an express credit approval process that rewards customer loyalty.
Technology and augmented information offer proven strategies for banks looking to increase financial inclusion and expand their lending portfolios without taking on undue risk.