Issues : Retail

Article | November 24th, 2021

How to Give Cardholders Digital Self-Service, Fraud-Fighting Capabilities

Providing consumers with tools that include digital wallets, mobile card controls, alerts and spend tracking capabilities can provide sought-after services and reduce bank risk.

By: Mandar Mangalvedhekar
Article | October 25th, 2021

For Seamless Customer Service, Messaging Beats Chat

When it comes to live chat and mobile messaging, one is clearly better than the other, but they’re often confused by community bankers.

By: Slaven Bilac
Viewpoint | October 13th, 2021

Don’t Mistake Personalization for Personal

Banks must begin considering how to embrace digital-centric services while staying true to their credo of helping local communities and developing strong relationships with their customers.

By: Slaven Bilac
Viewpoint | October 13th, 2021

Weighing Product Against Distribution

Product versus distribution. Which is needed for optimal success?

By: Mike Branton
Article | October 7th, 2021

Saving Your Customers’ Time While Saving Money

Banks can minimize or eliminate the need for customers to actively wait for service with a more efficient, attention-free service model.

By: Slaven Bilac
Article | July 19th, 2021

Once Stagnated, Banks Are Refreshing Checking Accounts to Compete

Here’s how banks are changing their deposit offerings.

By: Kiah Lau Haslett, managing editor for Bank Director
Article | June 16th, 2021

How Fintechs Can Help Advance Financial Inclusion

Having the right technology is a good first step toward a financially inclusive world.

By: Maria Schuld
Article | May 7th, 2021

How an Online-Only Bank Powers Its Platform

The winner of the 2021 Best of FinXTech Awards customer experience category has been helping banks’ online banking platforms stand out for years.

By: Kiah Lau Haslett, managing editor for Bank Director
Article | April 30th, 2021

What Banks Can Learn From Retailers to Grow Loans

Banks have something to learn from retailers that offer an express credit approval process that rewards customer loyalty.

By: Barry Kirby
Article | April 22nd, 2021

Best Practices to Achieve True Financial Inclusivity

Technology and augmented information offer proven strategies for banks looking to increase financial inclusion and expand their lending portfolios without taking on undue risk.

By: Vinay Bhaskar