Issues : Retail

article | November 24th, 2020

5 Reasons to Shift the Appraisal Process to an AMC Model

Appraisal management companies can help lenders facing considerable challenges managing their in-house panels, especially amid record volume.

By: Matt Woodhouse
article | November 19th, 2020

Customer Loyalty and the Competition for Stable Funding

In this low-rate environment, banks must find ways to create value for their customers outside of pricing.

By: Paul Knodel
FinXTech
article | October 27th, 2020

Scaling Quality Customer Service in the Pandemic Era

Covid-19 has triggered an unprecedented demand for knowledgeable, personalized guidance —both a massive problem for banks, and a massive opportunity.

By: Evan Siegel
FinXTech
research | October 26th, 2020

FinXTech Special Report: Mobile Banking

Offering an efficient and attractively designed mobile experience is crucial to growing engagement.

By: Bank Director Research Group
FinXTech
article | October 1st, 2020

Reducing Contact Center Hold Times to Improve Service

Technology can reduce customer hold times and allow contact center staff to focus on their most complicated requests.

By: Jake Tyler
BD Article
article | September 28th, 2020

A Costly Problem Facing Banks

Banks have an opportunity to change customer behaviors in a way that benefits everyone.

By: Emily McCormick, vice president of research for Bank Director
article | September 3rd, 2020

Banks Can’t Keep Playing Defense on Postal Banking

Banks focused on fighting efforts to bring financial services to post offices might miss the bigger opportunity — or lose out to those who do see it.

By: Rob Blackwell
article | August 26th, 2020

Five Ways to Challenge Digital Banks

Community banks can leverage the substantial competitive advantages they already possess to continue providing a greater and more comprehensive experience than their digital bank challengers.

By: Austin Anderson
FinXTech
article | August 20th, 2020

How Digital Tools Can Create Consumer Confidence

Banks can grow their loyalty with consumers by helping them feel aware and in control of what’s happening with their money — even in virtual spaces.

By: George Kelsey
article | August 11th, 2020

Coronavirus Pressures, Transforms Branches

The coronavirus won’t kill the branch; it may accelerate its transformation.

By: Rob Blackwell