video | December 11th, 2020

Adding Value With Merchant Services

A Fiserv/Accenture study finds that merchant services products help banks deepen relationships and grow revenue.

By: Mike Rogers
article | December 10th, 2020

Why Nailing the Customer Experience Comes Down to Empathy

Banks that make customers feel secure and valued during a difficult time through empathy will build coveted long-lasting loyalty.

By: John Findlay
article | December 8th, 2020

Designing an Experience that Empowers Businesses to Succeed

Narmi interviewed businesses to help banks better understand what makes a great business banking experience.

By: Hillary Pollak
BD Article
article | December 7th, 2020

What Banks Can Learn from OceanFirst’s Loan Sale

OceanFirst Financial Corp. Chairman and CEO Christopher Maher shares why the bank decided to sell $81 million in higher-risk loans during the third quarter.

By: Kiah Lau Haslett, managing editor for Bank Director
article | December 4th, 2020

The High Cost of the Suspicious Activity Report

When the devil is in the details, automation technology can fight crime while saving compliance budgets.

By: Joe Robinson
article | December 3rd, 2020

Balance Sheet Opportunities Create Path to Outperformance

Banks must maintain focus on the four major balance sheet position, given the challenges to develop and execute strategies defending their profitability.

By: Todd Taylor, Omar Hinojosa
BD Article
article | November 30th, 2020

Steering a De Novo Through a Crisis and Beyond

The coronavirus hit New York just a few months after Piermont Bank opened its doors. But starting a bank from scratch has its advantages, as CEO and founder Wendy Cai-Lee explains.

By: Emily McCormick, vice president of research for Bank Director
article | November 25th, 2020

The Role Analytics Play in Today’s Digital Environment

Analytics can help banks find new ways to increase efficiency, improve business processes and scale to consumer volume.

By: Todd Robertson
article | November 24th, 2020

5 Reasons to Shift the Appraisal Process to an AMC Model

Appraisal management companies can help lenders facing considerable challenges managing their in-house panels, especially amid record volume.

By: Matt Woodhouse
BD Article
article | November 23rd, 2020

Driving Innovation Through Cultural Clarity

At Quontic Bank, innovation begins with the bank’s culture and empowering employees to help the customer.

By: Emily McCormick, vice president of research for Bank Director