Podcast | September 21st, 2021

A Bridge Between East and West

East West Bancorp has grown from a single branch in Los Angeles' Chinatown to the 40th largest U.S. bank, and one of the country's most profitable. Chairman and CEO Dominic Ng talks about the bank's mission as a bridge between east and west, and his strong public stance against Asian-American prejudice and violence.

By: Jack Milligan, editor-at-large for Bank Director
Article | September 17th, 2021

Notching Customer, Employee Wins Through Process Automation

Back-office automation can unlock value by simplifying and streamlining dispute inputs, strengthening regulatory compliance and improving customer engagement.

By: Raj Singal
Bank Services
Article | September 16th, 2021

How Will the Branch’s Post-Pandemic Role Change?

The Covid-19 pandemic accelerated a trend toward digital distribution and fewer branches. Here’s how one bank is navigating that transition.

By: Jack Milligan, editor-at-large for Bank Director
Article | September 13th, 2021

The Issue Plaguing Banks These Days

As pandemic-era relief subsides, the industry must contend with a challenge that gets to the very fundamentals of banking.

By: Kiah Lau Haslett, managing editor for Bank Director
Article | September 10th, 2021

Three Questions for Your Bank to Address Now

As Bank Director hosts its annual Bank Board Training Forum in Nashville, boards are dealing with critical questions about the future.

By: Al Dominick
Research | September 10th, 2021

The Road Ahead for Digital Banking

A Bank Director research report explores how branchless banks and their fintech competitors are changing the market.

By: Naomi Snyder, editor-in-chief at Bank Director
Article | September 8th, 2021

The Evolving, Post-Pandemic Role of Management and Directors

The post-pandemic economy has given management teams an extraordinary opportunity to leverage their directors’ knowledge to shape the strategic direction of their banks.

By: Kamal Mustafa
Article | September 6th, 2021

The API Band-Aid

Here’s what banks are doing in lieu of replacing their cores.

By: Erika Bailey, FinXTech research analyst
Article | August 31st, 2021

How Banks Can Leverage Niche With M&A

Banks can look to a niche strategy for fresh opportunities that increase customer lifetime value and fuel sustainable growth.

By: Allison Netzer
Research | August 30th, 2021

2021 Technology Survey Results: Tracking Spending and Strategy at America’s Banks

The 2021 Technology Survey finds technology budgets rising and explores how banks are responding to a challenging competitive landscape. Find out how your bank compares.

By: Emily McCormick, vice president of research for Bank Director