Issues

article | December 20th, 2011

How is Your Bank Perceived by the D&O Underwriter?

Whether you are renewing your directors & officers (D&O) liability insurance or simply preparing for a D&O discussion, the person you should be trying to impress is the underwriter.

By: Dennis Gustafson
article | December 19th, 2011

Directors and the Exam Process: Get Involved Early

Recommendations for outside directors on how to ensure proactive and positive involvement during a regulatory examination.

By: Jonathan Hightower
white_paper | December 14th, 2011

Why Mystery Shopping Does Not Measure Customer Satisfaction at Banks and Credit Unions

A white paper by Prime Performance that outlines the seven major reasons why mystery shopping fails to accurately measure customer satisfaction.

By: Jim S. Miller
article | December 12th, 2011

Is the Grass Greener? Five Considerations before Converting your Charter

What banks should consider before changing charters to reduce regulatory burdens.

By: Jonathan Wegner
research | December 1st, 2011

Waiting for M&A, and waiting…

The results of an email survey conducted by Bank Director and Crowe Horwath LLP shows the market for bank deals isn’t likely to change any time soon.

By: Jack Milligan, editor-at-large for Bank Director
article | November 30th, 2011

Upwardly Mobile

Mobile is not necessarily risky, it’s almost a must-have. Chris Cox of First Data shares why mobile should be more than an extension of your Internet banking solution.

By: Al Dominick
article | November 18th, 2011

Bank Buildings: When Directors Are the Landlords

Are any of your bank branches and offices owned by directors? That could spell trouble but it can be handled well. Here’s how.

By: Jonathan Hightower
article | November 18th, 2011

From Asia: M&A Transactions on the Rise

Asian banks aren’t much interested in the U.S. market. But they are interested in Asia.

By: Jerri Moss
article | November 16th, 2011

Industry Update: The State of Banking Today

Stifel’s Ben Plotkin gives an update of the banking industry at a crossroads. Profits and valuations will be impacted in the years ahead, and the industry will have to come to terms with the “new normal.”

By: Naomi Snyder, Editor at Bank Director
article | November 10th, 2011

Five Tips to Sell Better in Your Branches

Even the best instructional content is not guaranteed to produce great results. Follow these five ideas to add new life to your branch sales performance.

By: Dave DeFazio