Issues

article | December 27th, 2011

Face-to-Face Still Trumps Technology

Four reasons why the branch remains the cornerstone of the retail banking relationship.

By: Jim S. Miller
article | December 20th, 2011

How is Your Bank Perceived by the D&O Underwriter?

Whether you are renewing your directors & officers (D&O) liability insurance or simply preparing for a D&O discussion, the person you should be trying to impress is the underwriter.

By: Dennis Gustafson
article | December 19th, 2011

Directors and the Exam Process: Get Involved Early

Recommendations for outside directors on how to ensure proactive and positive involvement during a regulatory examination.

By: Jonathan Hightower
white_paper | December 14th, 2011

Why Mystery Shopping Does Not Measure Customer Satisfaction at Banks and Credit Unions

A white paper by Prime Performance that outlines the seven major reasons why mystery shopping fails to accurately measure customer satisfaction.

By: Jim S. Miller
article | December 12th, 2011

Is the Grass Greener? Five Considerations before Converting your Charter

What banks should consider before changing charters to reduce regulatory burdens.

By: Jonathan Wegner
research | December 1st, 2011

Waiting for M&A, and waiting…

The results of an email survey conducted by Bank Director and Crowe Horwath LLP shows the market for bank deals isn’t likely to change any time soon.

By: Jack Milligan, editor-at-large for Bank Director
article | November 30th, 2011

Upwardly Mobile

Mobile is not necessarily risky, it’s almost a must-have. Chris Cox of First Data shares why mobile should be more than an extension of your Internet banking solution.

By: Al Dominick
article | November 18th, 2011

Bank Buildings: When Directors Are the Landlords

Are any of your bank branches and offices owned by directors? That could spell trouble but it can be handled well. Here’s how.

By: Jonathan Hightower
article | November 18th, 2011

From Asia: M&A Transactions on the Rise

Asian banks aren’t much interested in the U.S. market. But they are interested in Asia.

By: Jerri Moss
article | November 16th, 2011

Industry Update: The State of Banking Today

Stifel’s Ben Plotkin gives an update of the banking industry at a crossroads. Profits and valuations will be impacted in the years ahead, and the industry will have to come to terms with the “new normal.”

By: Naomi Snyder, Editor at Bank Director