How to Respond to a Major Cyber Incident
For many bank chief executive officers and their boards, it could be one of their worst nightmares: Hackers have penetrated their bank’s computer systems and possibly made off with highly sensitive customer information, and a series of decisions will have to be made very quickly under a great deal of pressure. What remedial action should be taken, and by whom? Who else should be involved as the bank responds to the situation? And what should the bank tell its customers and its regulators? The author J.R.R. Tolkien once mused in his popular novel “The Hobbit” that “It does not do...
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