We discovered last month that cyber risk was the thing most directors worried about when we informally polled members of our bank services program. This month, we decided to poll experts on what banks could do to improve crisis planning. Not surprisingly, cyber risk planning came up often as an area that could use some improvement. Several of the people polled think banks could benefit from role playing exercises that would walk employees and the board through possible scenarios. The Federal Deposit Insurance Corp. has a few videos that help banks imagine some scenarios. Although planning documents are widely recommended,...