Issues : COVID-19

Article | July 28th, 2020

Exploring Customer Service in the Pandemic Age

Banks should keep in mind three key considerations of the pandemic’s long-term impact on customer service.

By: Tricia Hrotko
BD Article
Article | July 27th, 2020

The $700 Billion Credit Question for Banks

The Federal Reserve thinks big banks could lose up to $700 billion over nine quarters. What does that mean for community banks?

By: Kiah Lau Haslett, Banking & Fintech Editor for Bank Director
BD Article
Article | July 24th, 2020

Pandemic Offers Strong Banks a Shot at Transformative Deals

Recessions often stimulate an M&A market where the fates of winners and losers are intertwined.

By: Jack Milligan, editor-at-large for Bank Director
BD Article
Article | July 20th, 2020

The Quiet Crisis You May Be Overlooking

Bank leadership teams should consider how to alleviate this huge stress point for their employees.

By: Emily McCormick, vice president of editorial & research for Bank Director
BD Article
Article | July 17th, 2020

Recalibrating Bank Stress Tests to a New Reality

Banks trying to get a sense of the potential impact from the Covid-19 pandemic through stress testing are challenged by a lack of relevant historical data.

By: Jack Milligan, editor-at-large for Bank Director
Article | July 8th, 2020

Pivoting to Offense to Endure the Covid-19 Economy

Bankers are grappling with the dual challenge of preserving the health of their clients and of the institutions’ for what will surely be a prolonged period of economic uncertainty.

By: Tom Collins, Dean Konick
BD Article
Article | July 6th, 2020

Pandemic Challenges, Strengthens Bank’s Deal Integration

Acquiring a partner with similar values and maintaining its strategic focus helped Sandy Spring Bancorp overcome the challenges of integrating during a pandemic.

By: Kiah Lau Haslett, Banking & Fintech Editor for Bank Director
Article | July 2nd, 2020

Embracing a Challenging Environment to Evolve

Banks can focus on five areas for opportunities to declutter or reengineer policies, procedures and best practices.

By: Joseph Silvia
BD Article
Article | June 29th, 2020

Compensating Employees in a Crisis

Bank boards are mulling how to reward employees for their efforts during the Covid-19 crisis while keeping a lid on expenses in an uncertain and challenging operating environment.

By: Kiah Lau Haslett, Banking & Fintech Editor for Bank Director
Article | June 24th, 2020

Opportunity Emerges from Coronavirus Crisis

Prudent risk management will lead to new business for community banks.

By: Rich Quad